1️⃣ Shipping Coverage
We currently ship across India
Delivery availability depends on courier partner serviceability in your area
2️⃣ Processing Time
Orders are processed within 1–2 business days after confirmation
Orders placed on Sundays or public holidays are processed the next working day
3️⃣ Estimated Delivery Time
Metro & Tier-1 cities: 3–5 business days
Tier-2 & Tier-3 cities: 4–7 business days
Remote locations: 6–10 business days
Delivery timelines are estimates, not guarantees.
4️⃣ Shipping Charges
Shipping charges are calculated at checkout or displayed separately
We may offer flat shipping charges during promotional or beta phases
Shipping charges are non-refundable, unless the error is from our side
5️⃣ Order Tracking
Once shipped, tracking details will be shared via:
Email, or
WhatsApp/SMS (if provided)
6️⃣ Delays & Exceptions
Delivery may be delayed due to:
Weather conditions
Courier partner issues
Remote location restrictions
Unforeseen logistical challenges
Mēmora is not liable for delays caused by courier partners.
7️⃣ Incorrect Address / Failed Delivery
Please ensure the shipping address is accurate
Orders returned due to:
Incorrect address
Customer unavailability
Refused delivery
may require additional shipping charges for re-delivery
8️⃣ Damaged or Missing Packages
If your order arrives damaged:
Contact us within 48 hours of delivery
Share clear photos/videos for verification
Claims reported after 48 hours may not be accepted.
9️⃣ Ownership & Risk
Once the order is handed over to the courier partner, the risk of loss passes to the customer
We will assist with courier coordination but are not responsible for courier negligence
